At 10wan, we believe gambling is entertainment — not a solution to financial difficulties, and never something that should come at the cost of your wellbeing or that of your family. This page exists because we take that belief seriously and because Pakistani players deserve a platform that treats responsible gaming as a core feature, not a footnote in small print.
The conversation around problem gambling is not always easy in Pakistan. Culturally, people are sometimes reluctant to acknowledge that a habit has become a problem — whether it is cricket betting during PSL season or late-night slot sessions that started small and grew larger than intended. At 10wan, we want to make it easier to ask that question honestly and to take action without judgment.
Every single 10wan Account comes with a full suite of responsible gaming tools built directly into the platform. These are not buried in obscure settings menus — they are visible, accessible, and usable without any delay or waiting period for lower-risk options like deposit limits and session reminders. For self-exclusion, the process is straightforward and takes effect promptly once requested.
Our support team at [email protected] is trained to handle responsible gaming requests with sensitivity and without pushing you to reconsider. If you contact us to set a limit or to close your account, we will help you do exactly that — nothing more.
Every 10wan user must verify their identity and age before withdrawals are unlocked. CNIC, passport, and other ID documents are reviewed. Players discovered to be under 21 are removed from the platform immediately.
You can set your own deposit, loss, and wager limits at any time through your Account settings. Limits take effect immediately when reduced. Increasing a limit requires a cooling-off period so the decision is never impulsive.
When you request self-exclusion on 10wan, your Account is locked, all promotional communications are stopped, and you cannot reopen the Account until the exclusion period has fully passed — no backdoor, no shortcuts.
10wan monitors account patterns — rapid deposit sequences, significant loss acceleration, unusual session frequency — and may reach out to affected users or implement temporary protective measures where at-risk behaviour is identified.
Whether you want to reduce your limits, take a break, or leave the platform permanently, the 10wan support team at [email protected] is ready to help — without pressure to change your mind, and without delays.
If you are under a self-exclusion or cooling-off period, 10wan will not send you promotional emails, bonus notifications, or any other marketing material designed to bring you back to the platform during your protected period.
These tools are built into the platform as standard features — not optional add-ons. Every registered 10wan player has access to all of them from day one.
Set a maximum amount you can deposit over any 24-hour, 7-day, or 30-day rolling period. Once set, the limit is enforced at the cashier level — you physically cannot deposit more than your chosen ceiling until the period resets or an increase has cleared the mandatory waiting period.
Available: Daily / Weekly / MonthlySet a ceiling on how much you are willing to lose across any given time period. Once your net loss for the period reaches the limit you set, further wagering is blocked until the next period begins. This tool prevents chasing losses from escalating beyond a pre-decided point.
Available: Daily / Weekly / MonthlyConfigure in-session notifications that alert you after a chosen amount of continuous play time — 30 minutes, 1 hour, 2 hours, or a custom interval. The reminder appears as an overlay and prompts you to consciously decide whether to continue or log out, breaking the automatic gaming loop.
Configurable Interval AlertsRequest a temporary restriction on your Account for 24 hours, 48 hours, 7 days, 14 days, 30 days, or 6 weeks. During this period, you cannot log in, deposit, or place wagers. The period cannot be shortened once activated — it runs its full course before your Account access is restored.
24h to 6 Weeks — Non-ReversibleRequest permanent self-exclusion for a minimum period of six months — or choose a longer duration up to five years. During exclusion, your Account is fully locked, all bonus communications are blocked, and 10wan will not accept attempts to reopen the Account before the exclusion expires. After expiry, a reflection period applies before reactivation.
Minimum 6 Months — Strictly EnforcedRequest a full statement of your deposit, withdrawal, wager, and win/loss history for any date range. Reviewing this data regularly is one of the most effective ways to honestly assess whether your gaming habits are within a range you are genuinely comfortable with.
Full History — On Request via SupportSelf-exclusion is the right choice when you feel that gaming has become something you do compulsively rather than for enjoyment, or when the money you are spending on it is genuinely affecting your daily life, your family's wellbeing, or your finances. It takes courage to take that step — and 10wan makes the process as simple and immediate as possible so that courage is never wasted on bureaucracy.
Self-exclusion on 10wan is not a trial — it is a firm commitment. The minimum period is six months and the Account cannot be reopened before that period ends, regardless of the reason given. We do this deliberately so that a difficult week or an emotional moment cannot reverse a decision that was made in a clear-headed moment of self-awareness.
Send an email to [email protected] with the subject line "Self-Exclusion Request" and include your registered mobile number or email address. You do not need to give a reason — we will not ask for one.
Our support team will send a brief confirmation request to verify that the request is coming from the Account holder. This step protects against account closures made by third parties without the player's knowledge.
Select from: 6 months, 1 year, 2 years, 5 years, or permanent exclusion. If you are unsure, our support team will not push you toward the shorter option. Permanent exclusion is always available.
Your Account will be fully locked within 24 hours of confirmation. Any remaining real-money balance (net of pending Bonus requirements) will be returned to your registered payment method. All marketing communications are stopped immediately.
When your 10wan self-exclusion is active, the following restrictions apply without exception:
After the exclusion period ends, a minimum 7-day reflection window applies before account reactivation is processed. During this window, you can confirm or extend the exclusion without penalty.
Remember: If you feel you need help beyond 10wan's own tools, please reach out to a qualified counselling service. You deserve support that extends beyond the platform.
Problem gambling is not always obvious — especially when it develops gradually over time. Many people who develop an unhealthy relationship with gambling in Pakistan were casual players who just didn't notice the point at which it stopped being casual. The warning signs below are not meant to alarm anyone, but to give you an honest reference point.
If several of these descriptions fit your current experience with gaming — on 10wan or anywhere else — that is worth taking seriously. The responsible gaming tools on your 10wan Account are available right now, and our support team is reachable at [email protected] for a non-judgmental conversation about what options are available to you.
Gaming is supposed to be a recreational activity that adds something enjoyable to your week — much like watching a PSL match or going out with friends. When it starts feeling like an obligation, an escape, or a pressure to win back what's been lost, it has shifted into something different. Recognising that shift early is the most powerful thing you can do.
Gambling with money that was meant for essential expenses — rent, groceries, household bills, or family obligations — and rationalising this as a temporary situation.
Consistently chasing losses by making larger and more frequent deposits in an attempt to recover money that was already lost in previous sessions.
Hiding gaming activity from family members, partners, or close friends, or feeling defensive or secretive when the topic of gambling comes up in conversation.
Losing sleep over gaming outcomes, replaying bets mentally after sessions, or being preoccupied with when and how to play next rather than being present in daily life.
Experiencing strong negative emotions — guilt, shame, anxiety, irritability — after gaming sessions, particularly after losses, but continuing to play regardless.
You set a budget before you start playing and you stop when it is reached — regardless of whether you are winning or losing at that point.
Gaming is one of several leisure activities in your life, not the primary or exclusive outlet you turn to for entertainment or stress relief.
You can take breaks, miss a big cricket match on 10wan, or go a week without gaming without experiencing stress, anxiety, or an overwhelming urge to return.
The following questions are adapted from standard problem gambling screening frameworks used internationally. They are not a clinical diagnosis — but they are a useful starting point for honest self-reflection. Answer them privately and honestly.
If you answer "yes" or "sometimes" to three or more of these questions, we strongly encourage you to use the 10wan deposit limit or cooling-off tools immediately, and to consider reaching out to [email protected] for guidance on the self-exclusion process.
What to do next: If this check-in raised concerns, go to your 10wan Account settings right now and set a deposit limit or request a cooling-off period. Both take effect within minutes. You do not need to wait, and you do not need anyone's permission to protect yourself.
Have you ever deposited more money into 10wan or any other gaming site than you originally planned when you logged in?
Have you found yourself thinking about past gaming sessions or planning the next one during time that was supposed to be for work, family, or rest?
Have you ever gambled with money that belonged to someone else, or used funds that were earmarked for something important like bills or food?
Have you felt the urge to increase your bet sizes or deposit amounts to feel the same level of excitement that smaller amounts used to produce?
Have you continued gaming specifically to try to win back money you had already lost, telling yourself you just needed one more session to break even?
Has anyone in your life — a family member, friend, or colleague in Karachi, Lahore, or wherever you live — expressed concern about your gaming habits?
Set your deposit limits, configure session reminders, or request a cooling-off period right now from your 10wan Account. If you need help immediately, contact [email protected] — we will respond promptly. Platform is for players aged 21 and above only.